Feedback & complaints
Your feedback matters.
You can raise a concern without it affecting the support you receive.
How to contact us
Tell a staff member, call 0455 605 331, or email info@cctsupport.com.au. You may have an advocate or support person assist you.
What happens next
We will acknowledge the matter, listen to the outcome you are seeking, assess immediate safety concerns, review relevant information and explain the response. We aim to be fair, respectful and free from retaliation.
Independent complaints
NDIS participants may contact the NDIS Quality and Safeguards Commission on 1800 035 544 or use its online complaints service. If anyone is in immediate danger, call 000.
This page gives a short overview. Formal complaint-management timeframes and review options are provided through CCTS policies and service information.